zwin's Privacy Policy

Definitions and Scope of Application

This privacy policy ("Policy") applies to all services provided through the zwin platform. Here, "zwin", "we", "our", or "platform" refers to this website and its associated mobile applications. "User", "you", or "your" refers to any person who has registered on this platform or is using its services.

This policy applies to all individuals residing in Bangladesh and using zwin's services from Bangladesh. By accessing our platform or opening an account, you are considered to have read, understood, and agreed to comply with the terms of this policy.

This privacy policy is an integral part of our Terms and Conditions. Both documents should be read together, as each complements the other.

What Information Is Collected

2.1 Information You Provide Directly

The information you provide directly to us during account registration and use of services includes:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay account details (for processing transactions)
• Other banking or payment information needed to complete deposits and withdrawals

2.2 Automatically Collected Information

When you use the zwin platform, some information is collected automatically:

• IP address and device identification information
• Browser type and operating system
• Login time and platform usage patterns
• Gameplay history and transaction records
• Information collected through cookies and similar tracking technologies

How Information Is Collected

zwin collects information through various means. Registration forms, deposit and withdrawal processes, contact with customer support, and general use of the platform are all channels through which information is gathered.

As part of fulfilling legal obligations, we may request copies of government-issued identification during the KYC (Know Your Customer) verification process. This information is used solely to confirm identity and ensure financial security.

When bKash, Nagad, Rocket, and Upay are used as payment methods, specific transaction-related information is recorded in our system. However, mobile banking PINs or passwords are never stored with us under any circumstances.

Purpose of Using Information

Your information is used for the following purposes:

• Account Management: To ensure registration, login, and account security
• Financial Transactions: To complete deposit and withdrawal processes and prevent fraud
• Customer Support: To assist you with issues via live chat or email
• Service Improvement: To improve platform performance and user experience
• Legal Compliance: To comply with applicable laws and regulations
• Notifications and Communication: To inform you about important updates, security alerts, and relevant offers

zwin never sells your information to third parties for advertising purposes. Marketing communications are not sent without your consent, and you can opt out of such communications at any time.

Information Storage and Security

5.1 Technical Security

zwin uses industry-standard SSL (Secure Socket Layer) encryption to keep your information secure. All data transmitted between your browser and our servers is encrypted, making it impossible for third parties to decode.

5.2 Retention Period

We retain your information for as long as your account is active and, after that, for the period required by legal obligations. Financial transaction records are generally kept for an extended period as required for auditing and legal compliance.

5.3 Access Control

Only authorized staff can access your personal information, and they do so only for professional reasons. All staff are bound by strict confidentiality agreements.

Sharing Information with Third Parties

We may share your information with third parties in the following limited circumstances:

• Payment Processors: Only the necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions
• Game Providers: Gameplay-related information is exchanged with Evolution, Pragmatic Play Live, and other studios for technical reasons
• Legal Authorities: Information may be provided under valid legal proceedings or government directives
• Fraud Prevention Services: Minimal information may be shared with security partners to detect fraudulent activity

We never sell your personal information to marketing agencies or data brokers. Third-party partners are also bound by the same privacy protection obligations as we are.

Cookie Policy

7.1 What Is a Cookie

A cookie is a small text file stored in your browser or device when you visit the zwin platform. Cookies help remember your preferences and improve the quality of service.

7.2 Which Cookies We Use

• Essential Cookies: Required for login sessions and security — the platform will not function properly without them
• Functional Cookies: To save your language preferences and other settings
• Analytics Cookies: To understand how the platform is used — this information does not directly identify individuals

7.3 Cookie Control

You can accept or reject cookies at any time by changing your browser settings. Keep in mind that disabling certain essential cookies may prevent you from accessing all features of the platform.

Protection of Minors

All zwin services are for individuals aged 21 and above only. We do not knowingly collect any information from minors. Age verification is mandatory during the registration process.

If we learn that someone under the age of 21 is using our platform, their account will be closed immediately and all collected information will be deleted. To learn more about responsible gaming, please read our Responsible Gaming page.

User Rights

You have the following rights regarding your personal information:

• Access: The right to know what information we hold about you
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your information in certain circumstances (excluding matters subject to legal obligations)
• Portability: The right to receive your information in a structured format
• Objection: The right to object to the processing of your information for specific reasons
• Withdrawal of Consent: The right to withdraw consent at any time for information processed on the basis of consent

To exercise these rights or for any questions about your information, contact our support team via live chat or email. Our team is available in Bengali and English 24 hours a day, 7 days a week. For general questions, you can also visit our FAQ section.

Policy Changes

zwin may update this privacy policy at any time due to changes in services, legal requirements, or other reasons. If there are any significant changes to the policy, we will notify you by email or through a notification within the platform.

The updated policy will take effect from the date of publication. If you continue to use the platform after changes have been made, it will be assumed that you have agreed to comply with the updated policy. The current version of the policy will always be available on this page, with the date of the latest update noted at the top.

Contact

If you have any questions, comments, or complaints about this privacy policy, please contact our support team:

• Live Chat: 24/7, in Bengali and English
• Email: [email protected]

Your request will be reviewed as soon as possible. Identity verification may be required for information-related requests.